FRITZ! is expanding its customer service with three paid FRITZ! Service PLUS packages. Under the Service PLUS name, subscribers receive benefits including priority handling of their enquiries, remote maintenance, personal advice and express replacement of defective devices. Prices range from €5.99 to €29.99 per month.
The offer is aimed primarily at self-employed professionals, freelancers, gamers and users who are particularly dependent on a reliable internet and network environment. Importantly, FRITZ!’s existing technical support remains free of charge. With Service PLUS, customers pay for additional services and priority handling.
Three FRITZ! Service PLUS packages to choose from
The most affordable option is the Basic package at €5.99 per month. It includes the so-called Plus Line and Plus Mail. Telephone and email enquiries are given priority.
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The Professional package costs €17.99 per month and also includes three remote analyses. FRITZ! staff can examine the network remotely and help troubleshoot problems.
A project with a systems expert is also included. This covers an analysis of individual requirements, personal advice and recommendations for suitable hardware and network setup. A support appointment can be arranged on request.
If a device needs to be replaced because of a defect, the package also includes an express replacement service. FRITZ! describes this as the fastest possible advance replacement.
Professional Plus for larger networks
The most comprehensive package is called Professional Plus and costs €29.99 per month. It includes six remote analyses, two projects with a systems expert and two express replacement services.
FRITZ! goes one step further with personal advice in this plan. In addition to requirements analysis and product recommendations, it includes remote assistance with setup followed by a “success check”. The existing configuration is reviewed and optimised where necessary.
The additional services included with the two Professional packages are each valid for a period of six months. According to FRITZ!, all three subscriptions can be cancelled monthly, and the stated prices include VAT.
Free support remains available
Service PLUS does not introduce a general paywall for FRITZ! technical support. Private customers can continue to contact the regular customer service free of charge. The new packages primarily offer priority handling and additional consulting services.
For most private users, free support should continue to be sufficient. The paid packages may be particularly interesting for self-employed professionals and small businesses where an internet outage has a direct impact on day-to-day work.
Whether the monthly cost is justified ultimately depends on how often the additional services are actually needed.
Source/photo: (Amazon / Fritz / image generator)
Ich bin Christian und habe den Blog 2024 gegründet. Ich bin gelernter Kommunikationselektroniker, technikbegeistert und Smart-Home-Enthusiast mit langjähriger Erfahrung im Bereich vernetzter Haushaltsgeräte. Mit großer Leidenschaft verfolge ich aktuelle Entwicklungen und teste regelmäßig neue Produkte, um verständliche Einblicke und praxisnahe Empfehlungen zu geben.
