FRITZ! expands its customer service with three paid options FRITZ! Service PLUS packages. Under the name Service PLUS, subscribers receive benefits including priority processing of their requests, remote maintenance, personal consultation, and express replacement of defective devices. Prices range from €5.99 to €29.99 per month.
This offer is primarily aimed at the self-employed, freelancers, gamers, and users who rely heavily on a functioning internet and network environment. Important: FRITZ!'s existing technical support remains free of charge. With Service PLUS, customers pay for additional services and priority support.
Three FRITZ! Service PLUS packages to choose from
The cheapest option is the Basic package for €5.99 per month. This includes the so-called Plus Line and Plus Email. This is intended to ensure that inquiries by phone and email are given priority.
FRITZ!Smart Energy 250
Intelligent power sensor, electricity consumption meter for optimizing energy costs, compatible with FRITZ!Box via DECT, energy consumption via app or FRITZ!OS
The Professional package costs €17.99 per month and includes three additional remote analyses. This allows FRITZ! employees to remotely examine the network and provide support in troubleshooting.
Also included is a project with a systems expert. This comprises an analysis of individual requirements, personal consultation, and recommendations for suitable hardware and network setup. A support appointment can be scheduled upon request.
Should a device need to be replaced due to a defect, an express replacement service is also included in the package. FRITZ! refers to this as the fastest possible advance replacement.
Professional Plus for larger networks
The most comprehensive package is called Professional Plus and costs €29.99 per month. It includes six remote analyses, two projects with a systems expert, and two express replacement services.
FRITZ! takes personal consultation a step further with this plan. In addition to needs analysis and product recommendations, remote setup support and a subsequent "success check" are included. This involves reviewing the existing configuration and optimizing it if necessary.
The additional services included in both Professional packages are valid for a period of six months. According to FRITZ!, all three subscriptions can be cancelled monthly, and the prices quoted include VAT.
Free support will remain available.
With Service PLUS, FRITZ! is not introducing a general paywall for technical support. Private customers can still contact regular customer service free of charge. The new packages primarily offer prioritized processing and additional consulting services.
For most private users, the free support should still be sufficient. The paid packages could be particularly interesting for freelancers and small businesses where an internet outage directly impacts their daily operations.
Whether the monthly costs are justified ultimately depends on how frequently the additional services are actually needed.
Source/Photo: (Amazon / Fritz / Image generator)
My name is Christian, and I founded this blog in 2024. I'm a trained communications electronics technician, a tech enthusiast, and a smart home aficionado with many years of experience in the field of networked household appliances. I passionately follow current developments and regularly test new products to provide clear insights and practical recommendations.
